Access

• Details for home and community access are provided with your Welcome Pack (Final Instructions).

Air-Conditioning

• All our homes have automatic thermostatically controlled Heating, Ventilation and Air Conditioning systems (HVAC). Please do not attempt to interfere or service the system(s). A/C cabinets are locked, and no attempt should be made to gain access to the A/C enclosures (clearly marked 'A/C'). Any attempt to program, reset or override the thermostats will void part or all of your security deposit. Attempts to disable minimum temperature thresholds by factory resetting the thermostat will not only void your security deposit but will likely result in system malfunction (with full liability being assumed by the guest). Continued use of the Air Conditioning at a temperature lower than recommended, may result in charges to your security deposit. Continued use of the Air-Conditioning at a temperature less than 73 degrees Fahrenheit may result in the freezing of the HVAC coils. In the event the coils freeze, any resultant water damage will be the responsibility of the guest. Please see 'Energy Usage' for further guidance in respect of A/C use.

Appliances from 3rd Parties

• Guests must not bring any appliances, equipment or any other items (apart from their personal luggage) into the home. This includes Refrigerators, Cookers, Microwaves, any Electrical items (other than laptops, cell phones and personal electronics), Furniture, Beds, Baby Equipment, Stairgates, TVs and Gaming equipment. If you are unsure, please inquire first. The reason for this is due to risk and liability. All homes are very well equipped, and all items & appliances are continually checked for safety.
• For the safety of all guests and to avoid potential liability, the rental, hire, or use of any equipment from third-party providers is strictly prohibited within the property or its premises. This includes, but is not limited to, baby or infant equipment (such as cribs, highchairs, strollers), household appliances, outdoor grills, recreational devices, or similar items. Any breach of this condition will result in the immediate removal of such equipment from the premises, and the guest shall be held fully responsible for any damages, injuries, or losses arising from its presence or use. The Owner, Host, and/or Property Manager shall not be held liable for any injury, damage, or loss related to third-party equipment brought onto the property in violation of this clause.

Arrival/Departure

• Clients may gain access to the property after 16:00 (4 pm) on the day of arrival and the property must be vacated by 10:00 (10 am) on the day of departure, unless otherwise arranged and agreed. Failure to depart on time may result in additional charges (deducted from the security deposit) as well as possible additional pro-rated charges determined by the lateness of the departure.

Baby Equipment

• Strollers, high-chairs and fold-away cribs are available as an additional cost option. Please request a list of available items if interested. Also available are infant / baby packages, cooler boxes, play pens, wheel-chairs, fold-away beds, fold-away tables, double buggies, jogging strollers and BBQ grills.
• Download a PDF list of available rentals items here.

Balance

• The payment balance is due 65 days prior to arrival. Failure to pay the balance by the due date will result in cancellation of your reservation and the loss of your reservation / booking deposit. Reinstatement is possible (subject to availability) and will incur a $120 reinstatement fee (+ the outstanding balance) to cover administration costs.

Barbecue Grill

• A 2 burner, gas BBQ grill/griddle can be hired for a one-time fee of $125.00 which includes delivery of the grill, gas (1 tank), utensils tray, grill cover and cleaning of the grill after departure. Click here to see a picture of the grill, this is the only type of grill we provide. To order the grill, please visit the payments page. Grill hire must be submitted at least 48 hours prior to arrival. Orders received during your stay are at the discretion of management and subject to availability of grill units (we have a limited stock of grills). The grill must only be used in the designated area and on the provided grill mat. Please ensure the grill cover is in place when the grill is not in use (when grill is cool only). Grill utensils are provided also. Guests are not permitted to bring their own grills (gas or charcoal).

Bookings

• All bookings must be made by a member of the party occupying the property, who must be 21 years or over and be authorized to agree to the terms and conditions on behalf of all of the persons included on the booking form / e-mail confirmation.
• The booking is valid only for the number of guests stated on your reservation. Any change to the number of guests must be requested, approved, and submitted within five (5) days of the reservation being made.
• All terms and conditions on this page will be deemed to have been accepted upon confirmation of booking.
• IMPORTANT: If your reservation is made within 65 days of your arrival date (or if requested for any other reason), the following items must be provided within 72 hours of our request:
  [1] A copy of a valid government-issued photo ID for the primary guest (e.g., driver’s license or passport).
  [2] A signed booking form confirming acceptance of the reservation terms.
  [3] A list of all individuals in your group, including the ages of any guests under 21.
  These items are mandatory requirements for any reservation or payment made within 65 days of arrival. Failure to provide the requested information within the required timeframe may result in cancellation of the reservation.
• You can download a copy of the booking form here. Use Adobe Acrobat DC 'Fill & Sign' to complete. Send the completed booking form with a copy of your government issued ID via email to andrew@villaexec.com
• Please ensure you can receive email. It is recommended that you add andrew@villaexec.com to your address book and safe senders list.

Booking Deposit

• For direct bookings (made via this website) a non-refundable reservation deposit of 25% of the full rental balance is required at the time of your reservation / booking Acknowledgment. The booking will be confirmed to you within 1 day of receipt of your deposit. Once the booking is confirmed, the deposit will be non-refundable but will be deducted from the full amount due. For bookings made via other sites, the published policy will apply.

Cancellation

• In the event of cancellation by the guest, the following charges will normally apply: If the reservation is canceled within 65 days of your arrival date, 100% of the rental charge paid up to that date is retained by the owner (forfeited by the guest). The reservation deposit is not refundable under any circumstances and serves as a deposit to secure your chosen reservation. All cancellations must be made in writing via email to andrew@villaexec.com. In the unlikely event that circumstances beyond the owners control results in the cancellation of the booking by the owner, the owner (or their agent) reserves the right to cancel the booking and be liable only to refund any monies already paid by the client. Guests are advised to have travel insurance to mitigate against risks associated with cancellations
• From June 1, 2020. Reservations made on or after this date will adopt the cancellation policy listed on the OTA (Online Travel Agent) listing page (such as Vrbo). The revised cancellation policy will only apply to reservations made on or after June 1, 2020.

Cancellation for Cause – Material Breach, Non-Compliance, or Risk

• The Owner/Manager reserves the right to cancel any reservation for cause at any time prior to check-in, or during the stay, if the Guest engages in conduct that constitutes a material breach of this Agreement or presents a reasonable risk to the property, the community, or the orderly administration of the rental. Cause for cancellation may include, but is not limited to: Repeated or ongoing attempts to violate, circumvent, or materially alter the stated terms of the reservation or house rules, including but not limited to restrictions relating to pets, occupancy limits, vehicle limits, or community regulations
  • Failure or refusal to comply with property rules, community rules, or lawful instructions issued by the Owner/Manager
  • A pattern of reservation instability, including repeated cancellations, reinstatement attempts, or actions indicating lack of good-faith commitment to the booking
  • Communications or conduct that are aggressive, abusive, coercive, harassing, or inconsistent with good-faith cooperation
  • Conduct reasonably indicating an elevated likelihood of property damage, rule violations, disputes, or chargebacks
  
  If a reservation is cancelled for cause under this provision, such cancellation shall be deemed guest-initiated due to conduct or incompatibility with the property rules, and not due to any defect, deficiency, or unavailability of the property. Refund eligibility, if any, shall be determined strictly in accordance with the applicable cancellation policy and this Agreement. The Owner/Manager shall have no obligation to reinstate or honor a reservation that has been cancelled for cause. The Owner/Manager’s determination under this clause shall be final.

Changes

• These terms and conditions are subject to change at any time without notice. We will endeavor to notify all guests of any changes where possible.

Changes to Reservations

• We will endeavor to make changes to your reservation(s) if requested and where feasible. Any changes will be subject to a minimum $120.00 administration charge. Changes will only be considered if possible (example: a change of dates can only be applied if the dates are available and acceptable) and if your arrival date is at least 65 days away. A change request is not guaranteed to be accepted by the owner, agent or manager and is at their discretion. The cancellation terms will apply to the original reservation dates irrespective of any change to the arrival date (unless that date is brought forward).

Charge backs

• If a guest initiates a charge back by contacting their issuing bank and filing an unsubstantiated complaint regarding one or more payments made in respect of a reservation, a related reservation, a canceled reservation or any other related service, guest will then be required to cancel any pending reservation within 48 hours of the charge back occurring. If guest fails to cancel, the reservation will be canceled by villaexec.com. Any cancellation will be in accordance with our policy on cancellations. Charge backs initiated by a guest, where the transaction was originally authorized by the guest, but the guest then later attempts to dishonestly reverse the charges (for example, by claiming it was not them that initiated the transaction), will be considered fraud. Fraudulent charge backs will be vigorously defended and will void any pending reservation(s) the guest may have at any of our homes.

Check-In / Check-Out Policy

• Check-in is at 4:00 PM on the date of arrival, and check-out is at 10:00 AM on the date of departure.
  
  Early check-in or late check-out is by prior arrangement only and is subject to availability. An administration fee of not less than $120.00 USD (for each 2 hour period in advance of the 4:00 PM check-in time) will apply (the exact fee may vary depending on the requested time and the property).
  
  Failure to vacate the property by the agreed check-out time will result in the following charges, which will be deducted from the security deposit:
  • Up to 30 minutes late: $100.00 USD
  • Up to 1 hour late: $240.00 USD
  • Up to 2 hours late: : $500.00 USD
  
  Departure delayed beyond 2 hours will result in forfeiture of the entire security deposit and may result in removal from the property by local authorities.
  
  If a guest arrives prior to the designated check-in time without prior approval but is nevertheless granted early access, a $120.00 USD fee (per 2 hours) will be charged and deducted from the security deposit.

Check-Out - Responsibility of Guest

• The lead guest must ensure the home is vacated by the check-out time (see above). The home must be left in the condition as when you arrived. Towels should be laundered as you go along. Trash must be securely bagged and placed in the trash bin outside. Perishable food should be removed, and all personal items removed. Beds should be left pulled back, toilets flushed, and taps/faucets turned off. Remote controls must be left with their respective TVs. Lights and fans must be switched off and the A/C returned to 78 deg F or set to 'Run'. Following these basic instructions will ensure your security deposit is returned quickly. Please also refer to any check out instructions for your specific home (included with your final instructions).

Children

• Children must be accompanied by at least 1 adult at any time. Supervising adults must be 21 years or over and must be actively supervising children. Our staff and service technicians will not enter a home unless a responsible adult is present. The supervising adult must be able to provide verifiable government issued photo ID if requested. Any guest that is under the age of 21 is considered a child in the context of this policy.

Cleaning Fee (included with Management Fee)

• All reservations are charged an inclusive cleaning fee. The cleaning fee covers laundering linens, cleaning and preparing bathrooms and preparing the home for your arrival. It does NOT include (a) Removing perishable food, (b) Removing excess trash, (c) Cleaning excessive food & other debris from the floor surfaces, (d) Stained & soiled toilets, (e) Stained or color stained towels, (f) Soiled bedding & mattresses and (g) Removing loose or improperly bagged trash. Please be reminded that you are occupying somebody's private home - not a hotel room. Please treat and respect the property as if it were your own. Please observe the sign-age throughout the home. It is there for your safety and convenience and provides guidance in respect of what is expected from a cleaning and sanitation perspective. An excess cleaning charge will be levied if our housekeeping team have to undertake additional cleaning not included within the service provision covered by the cleaning charge. This is a minimum fee of $120 but will be determined by the level of additional cleaning required.

Communications

• All communications (pre and post stay) are via email. Any notices served will be by email. All written communication notifying guests of any material fact, information or change will be sent via email. When communicating (whether by email, text, OTA app, WhatsApp etc), please always include your name, Property ID or Reservation ID and your stay dates. Thank you. During your stay, support is provided via text messaging. The text messaging support number is provided with your Welcome Pack, prior to your stay. Any notices served to villaexec.com must also be via email to andrew@villaexec.com. All sensitive communication (including access instructions) will be with the lead guest only via a secure messaging app or via text messaging using the registered cellphone number.

Currency

• Payments received in a currency other than USD (such as GBP or EUR) will be converted to USD at the prevailing tourist rate, plus a $10 administration fee. The tourist rate used will be as published at the Travelex worldwide money website.

Damages

• Guests are fully responsible for any damage caused anywhere within the property during their stay. Guests will be liable for the cost of repair or replacement, as well as any applicable labor or administrative charges. A minimum uplift charge of 18% may be applied to cover shipping, handling, and installation of any item that requires replacement due to guest-related damage.
• All damage, regardless of how it occurred, will be the guest’s responsibility if it takes place during the stay and is not the result of extreme weather or other force majeure events. In cases where a guest denies responsibility for specific damage, the manager will only accept such denial upon receipt of clear and indisputable evidence confirming that the guest was not responsible.
• There is no cap on the guest’s liability. If the cost of damages exceeds the security deposit, the additional amount will be charged to the guest. Information regarding any damage, including photographic evidence when available, will typically be provided within 7 days of departure (but no later than 14 days).
• If the presented evidence is clear and the guest refuses to accept liability, the manager reserves the right to recover the associated costs from the retained security deposit. A $15.00 administration fee will be added to any damage claim to cover the processing and recovery of damages.
• All damaged items remain the property of the manager and will be disposed of accordingly. Guests are required to report any pre-existing or discovered damages not caused by them within 24 hours of arrival.

Directions

• Detailed directions to your respective vacation home are provided with your final instructions. Please ensure that you have studied the route to your respective vacation home prior to arriving. The owners, management and their staff cannot be relied upon to provide directions.

Disputes

• All parties agree that any disputes will be resolved using no more than mediation and no party will resort to litigation, lawsuits or any other legal representation of any kind other than the aforementioned mediation method. This Agreement will be construed under Florida law. All controversies, claims, and other matters in question between the parties arising out of or relating to this Agreement or the breach thereof will be settled by first attempting mediation under the rules of the American Arbitration Association. If mediation is requested, the request will be filed by the requesting party who will also pay any necessary deposit as requested by the mediator. Any further costs incurred as a result of requesting mediation will be borne initially by the party requesting mediation. If mediation requires actual physical attendance by either or both parties, it will be in the county & state where the property is located.

Electric Vehicle (EV) Charging

• Charging of electric or hybrid vehicles (including cars, scooters, bikes, or any battery-powered vehicles) using any outlet or electrical system at the property is strictly prohibited, as the system is not designed for such use and presents a safety risk; any violation constitutes a material breach of our terms and conditions, and the Guest agrees to a minimum $500 charge for unauthorized utility use, full responsibility for any resulting damage or increased costs, and acknowledges that the reservation may be terminated immediately without refund; any exception must be approved in writing by the Property Manager prior to arrival.

Energy Usage

• Guests are encouraged to use energy responsibly and to not set the temperature of the A/C below 75 degrees Fahrenheit (especially during the warmer periods), this is a general guideline to encourage considerate and reasonable use of the Air Conditioning and Cooling systems. Guests are free to set the temperature to whatever they consider comfortable. Please keep the refrigerator settings at medium and please switch off lights and other appliances when not in use. Windows and doors must be closed when the A/C (or heating) is in use. Guests must ensure the A/C is left at 78 degrees Fahrenheit when away from the home for extended periods. Appliances must not be left on for extended periods. Excessive energy usage and / or careless consumption may result in a deduction from the security deposit and will be at the discretion of the property management. The oven or any other high energy consumption appliance must not be left on for safety reasons, as well as to minimize unnecessary energy usage.

Equipment Failure

• If any electrical or mechanical equipment failure occurs during your stay, which is due to anything outside the manager or owner's control, no refunds or partial refunds will be given. The owners of the property, their servants or agents will do their best to make good the situation but are not responsible for the following: TV service outage, Internet outage, loss of pool or spa heat, any disruption caused by loss of electricity, water or any other service delivered to the property. The owners of the property, their servants or agents accept no responsibility for any loss of enjoyment incurred by the guest and will not be liable for any financial compensation under any circumstances (other than where the cause is attributable to actions by the owner / management).

Errors & Omissions

• Every effort is made to ensure that all listings, provided information and descriptions are accurate. The manager and owners accept no liability for any typographical errors, mistakes or omissions in reference to any advertised listing, web page or description. Any errors or omissions will be corrected as soon as they become known.

Eviction

• Failure to comply with any of the rental terms and conditions herein will, at the sole discretion of the Owners and / Management, result in the eviction of the Guest from the Property, without recompense or refund.

Final Instructions

• Final instructions (referred to as the Welcome Pack) for your stay are sent up to 14 days before your arrival via direct email. These instructions will include specific rules and guidance for your chosen home, as well as details on how to access the home and resort. If you would like to receive this information earlier, please request a copy. Thank you.
• The Welcome Pack is sent via direct email. To ensure you receive it, please add andrew@villaexec.com to your address book and safe senders list. If you cannot find the email in your inbox, kindly check your spam or junk folder.
• The Welcome Pack email contains important attachments relevant to your vacation home. Please read them carefully. Thank you.

Force Majeure

• The owners of the property, their servants, or agents accept no liability to pay compensation or provide refunds for any loss, damage, or changes arising from unforeseeable circumstances beyond their control, including but not limited to war, riots, civil strife, strikes, floods, airport closures, adverse weather conditions (including tropical storms, cyclones, and hurricanes), or other events beyond their control.

Furniture

• Guests must not move any furniture. All furniture must remain in exactly the position as discovered upon arrival. This is particularly applicable to beds, nightstands, dressers, sofas, tables, chairs, cabinets along with appliances, fixtures, fittings, mirrors and wall decorations. Any loose items (such as TV remote controls) must be left in their original location. Movement of any furniture will void the security deposit in its entirety. It is not permitted to bring in any extra or additional appliances and / or furniture into the home.

Game Room Equipment

• Our game room equipment is provided for the enjoyment of all guests and is intended for normal residential use. As these items are not commercial or arcade-grade equipment, they should be used carefully, respectfully, and only for their intended purpose.
  Guests are responsible for any damage resulting from misuse, negligence, or failure to exercise reasonable care. This includes damage to game table playing surfaces, cues, pucks, pushers, balls, and other accessories.
  Where damage can be remedied through the replacement of individual parts, the guest will be responsible for the reasonable cost of the replacement parts and any associated labor required to restore the equipment.
  However, some damage—particularly to playing surfaces or structural components—cannot be repaired economically. In such cases, where replacement is the only practical remedy, the guest agrees to be responsible for the reasonable cost of a like-for-like replacement, together with any applicable delivery, assembly, installation, and disposal of the damaged equipment.
  

Guest Registration

• At some resorts, such as ChampionsGate and Emerald Island, resort guest registration is mandatory. If you are staying at one of these communities, you must provide the names of all drivers entering the property. Failure to register before arrival may result in denied access. Unregistered guests will not be permitted to enter these communities.
• IMPORTANT: ChampionsGate Retreat ONLY You will receive an email invitation to register for resort access. The email will be sent from SymLiv.com with the subject line: "Champions Gate Community Access Pass". Please follow the link contained in the email to complete the registration of the drivers associated with your reservation. Failure to complete the registration process may result in delays accessing the resort. You will be notified of the mandatory driver registration in your Welcome Pack (Final Instructions).
• Up to 6 drivers maximum can be registered. No more than 6 vehicles are allowed per property.
• Guests entering via a ride share service (Uber, Lyft etc) must also be registered as per drivers.
• If you do not complete your registration details you may be turned away by security.
• If you arrive at the gate without having registered, especially outside of regular hours (e.g., late at night), you may be denied access and will only be able to enter after registration is completed. All guests must submit registration details before arrival.
• Access to your vacation home will only be enabled and provided once you have submitted the registration details as requested.
• The guest list must be complete when provided. No retrospective names can be added once the registration process has been completed and submitted to the resort's security system.
• NOTE: Only driver names are required (or passenger names if ride-sharing).

Guest Services

• Please see the section below: 'Support' or click here.

Health

• The owners of the property, their servants or agents accept no liability or responsibility for any medical issues, health complaints, illnesses or any other ailment that a guest may experience during a stay at one of our homes. Guests are totally responsible for their own wellbeing, health and care. The owners of the property, their servants or agents will not accept any liability or responsibility for any such health-related issue that a guest believes was caused by staying in one of our homes. Guest agrees to hold harmless the property owners, servants and agents in respect of any contracted illness, health complaint or condition that develops during the period covering a stay at one of our homes.

Hurricanes

• In the event a guest does not stay due to an impending hurricane, no refunds or compensation will be provided unless there is a mandatory evacuation order for the area where the house is located. In such cases, refunds or alternative arrangements will be considered as per local regulations. Guests who book during hurricane season are encouraged to have suitable insurance to guard against such eventualities.

Ice Makers

• All homes are equipped with an icemaker. The icemaker is an integral part of the refrigerator. These are not commercial grade icemakers and will quickly empty with excessive use. The icemaker takes 12 to 24 hours to make fresh ice (from empty). It is recommended that if your group is more than 10 people, you also bring bagged ice if you anticipate using a lot of ice.

Insects, Bugs & Pests

• Each home is thoroughly treated with pest control agents and each home is subjected to periodic treatments to minimize ingress and infestations. However, due to Florida experiencing a subtropical warm and humid climate, ingress of insects, bugs and pests can occur. The most probable cause of ingress is through left open doors, and the presence of exposed foods and drinks. The owners of the property, their servants, or agents, accept no liability for any such ingress. If any unexpected insects, bugs or pests appear during the course of your stay, the Manager will apply additional traps and treatments if so necessary (these are in addition to the scheduled periodic treatments). In the unlikely event that an on-body transit infestation occurs, guests are responsible for effecting suitable treatment to eradicate (or the costs of).

Insurance

• Applicants are strongly recommended to take out adequate holiday insurance, to cover cancellation, accidents/illness or damage.

Items / Property Left By Guests

• Lost and left Property. Any personal items left behind in the property after departure (“Lost Property”) will be collected and, where reasonably practicable, returned to the Guest upon request. All returns will be shipped via UPS Ground (or equivalent standard service) to a single address provided by the Guest. The Guest is solely responsible for all shipping costs, including insurance if requested. A handling fee of $45.00 will be added to cover packaging, administration, and delivery of the item(s) to the shipping carrier. Lost Property will be held for a maximum of 14 days from the date of departure. Items not claimed within this period may be discarded or donated at management’s discretion. The Manager and Owners accept no liability for loss, damage, or delay once the item has been transferred to the carrier.

Late Check-out / Early Check-in (adding to your reservation)

• Early check-in or late check-out can be added to your reservation at a cost of $120 for each two hour period either before arrival (4:00 pm) or after departure (10:00 am). If you secure either late check-out or early check-in via this means, it is not guaranteed. If a subsequent reservation is then received on your departure date, or, one that departs on your arrival date, your late check-out / early check-in may be cancelled and any fees paid refunded. Late check-out / early check-in can ONLY be guaranteed by securing the prior night (early check-in) or the night of your original departure date. NOTE: All subject to availability. If the date(s) are already booked, neither may be possible.

Liability

• You are advised that the use of the property is at your own risk. You are advised that you are occupying a private home and are therefore responsible for your own safety with respect to any loss, personal accidents, or damages sustained by you or any members of your party during your stay. It is the guest's responsibility to ensure that they have adequate travel insurance to cover personal injury, accidents, or damage. The owners or their agents will not accept any claims in this regard. Guests waive all rights to any claims for injury or death. The owners or their agents accept no liability for the loss of mains services, failure of appliances, or any actions taken by authorities or third parties beyond their control in the vicinity of the property.

Maintenance

• The client must allow the owner and their agents the right to enter the property to perform any necessary maintenance. This includes urgent repairs and addressing any issues reported by guests.

Management Fee

• A Management Fee is charged with each reservation and includes the Cleaning Fee (details above). The Management Fee covers the costs associated with post-departure checks, pre-arrival checks, replenishing the consumables, providing cleaning equipment & solutions, preparing, maintaining and sanitizing the pool and other fixed costs incurred by the Owner and Management in making the accommodation available to you. See the section Cleaning Fee, for details on what the Cleaning Fee covers.

Minimum Stay

• The minimum stay for all our homes is 4 nights. Shorter durations are accommodated, but the minimum charge will be for 4 nights. During the Christmas, Easter and New Year peak period (and any other peak period), the minimum booking charge is for 7 nights. A 7 night Christmas booking can be any period to Dec 30th and a 7-night New Year booking can be any period from Dec 30th. A single week booking during the Christmas/New Year period cannot include both Christmas and New Year (unless for 14 nights).

No Smoking

• All our properties are categorized as non-smoking. This is for the safety and wellbeing of guests. Evidence of smoking inside the property will void your security deposit. Smoking is permitted only on the outside deck.

Noise, Disturbances & Drugs

• All our properties are located in family friendly resorts. Guests are not permitted to act in a way that compromises the enjoyment of the community by other guests. Excessive noise, profanity, very loud music and the consumption of illegal or recreational drugs on the premises (including the outside space) are not permitted and will result in immediate eviction by the county Sheriff. If there is any evidence of drug use by occupants anywhere on the property (including marijuana), the security deposit will be forfeited to offset the costs of eliminating odors & decontamination.

Noise & Disturbances from Neighboring Homes

• If you experience any issues from neighboring homes, please do not contact the property manager. You must contact the non-emergency county sheriff's department. Details of the relevant law enforcement office are provided with your final instructions. Please do not confront other guests. Always contact the authorities for assistance.

Occupancy

• The persons named on the booking form may only occupy the accommodation, any deviation without permission could result in eviction from the property. The lead guest is responsible for other members of his/her group. The lead guest must check the property prior to departure.

Odors

• If, after departure, unpleasant odors remain in the home after the guests departure (caused by the departing guest), the guest will be liable for any costs incurred by the manager attempting to eradicate such odors. This will include (but not be limited to) any costs associated with air treatment processes, use of air purification equipment and additional cleaning. Guests are advised to use the extractor and adequate ventilation when undertaking activities (such as cooking & preparing food) that may leave odors; offensive to others and subsequent guests.

Orders & Deliveries (made by guests)

• The Owner, Management, and their Agents accept no responsibility or liability whatsoever for any items, packages, or deliveries ordered, received, or sent by Guests at any time during their stay, prior to check-in, or following check-out. This includes, but is not limited to, parcels, mail, groceries, courier services, or other forms of delivery. Guests who choose to arrange for the delivery or collection of any item do so entirely at their own risk and are solely responsible for coordinating delivery and ensuring appropriate receipt or pickup. The Owner, Management, and their Agents are not obliged to receive, store, safeguard, or forward any such items and shall not be held liable for any loss, theft, damage, delay, or mis delivery under any circumstances. Guests are strongly advised to make appropriate arrangements with delivery services directly and not to rely on property staff or facilities for handling such matters.

Parking

• A maximum of six passenger vehicles is permitted per household. All single-family homes provide driveway parking for two vehicles. Street parking and designated overflow parking may also be available at resort properties. Townhomes do not have individually assigned parking spaces but provide parking for at least two vehicles.
  Vehicles must not block neighboring driveways or be parked on sidewalks, across sidewalks, on grassed areas, or in any location that could obstruct access by emergency vehicles.
  RVs, motorhomes, trailers, buses, coaches, and commercial vehicles are not permitted within any community. However, passenger minibuses accommodating up to 12 people are allowed. Trailers and certain other vehicles may be permitted temporarily for loading or unloading purposes only, provided advance approval has been obtained.

Pets

• Pets are not permitted at the property to protect the furnishings and ensure the comfort of all guests. Trained service animals assisting individuals with disabilities, as defined by the Americans with Disabilities Act (ADA), are permitted. Emotional support, comfort, and therapy animals are not classified as service animals under the ADA and are therefore not permitted.
  Bringing an unauthorized animal onto the property may result in termination of the stay without refund, forfeiture of the security deposit, and additional cleaning, sanitation, or damage charges.

Pool

• Guests using the pool, or its surrounding areas do so at their own risk. Children are required to be supervised at all times when using the pool or on the pool deck area. The owners, their servants or agents will accept no responsibility for any loss or personal injury incurred from using the pool or its surrounding areas. The pool is treated and maintained at least weekly. Guests must not lock the pool screen enclosure doors from the inside as this may prevent the pool technician from servicing the pool. Vacation home pools are not commercial pools; they are designed for occasional use only. If the pool is used excessively by multiple guests all at once, the water will quickly become contaminated and the sanitizing and filtering capability of the pool equipment will be compromised. If a pool turns green or becomes cloudy during the period the home is occupied by the guest, this will be considered indicative of excessive use. If a pool needs shock treating, additional call-outs or servicing, Guest accepts and understands they may be charged. Guests must only enter the pool after showering and without oil/lotions applied to skin (as this compromises the chemical balance of the pool water). In the event a pool does require treatment, use of the pool is then prohibited for 4 hours and it may take 24 - 48 hours for the pool to completely clear.

Pool Heat

• NOTE: Applies to homes with included pool heat only. In the unlikely event that the outside ambient temperature falls below 50 degrees Fahrenheit, the pool heater may be unable to heat the water. This is not a fault of the pool heater. Swimming pool heat pumps work just like central air conditioning heat pumps, only in reverse. Instead of removing heat from the inside of your home and expelling it to the outside air, a pool heat pump takes heat out of the outside air and transfers it into your pool water. Swimming pool heat pumps can extract useful heat energy in air temperatures above 50 degrees F, so they are very effective in Florida's mild climate. However, when the temperature falls below 50 degrees F, the water may not heat. No compensation, refunds or deductions will be made or provided if this situation occurs as it is beyond the control of the owner, their agents or property manager. This is considered force majeure (result of the elements of nature). The pool is typically heated to 86 degrees F, and the spa is heated typically to 103 degrees F. No guarantees are provided in respect of water temperatures as environmental conditions can affect the water temperature irrespective of what the pool heater is set to. These terms also apply to the Spa (hot tub).

Pool Operation & Equipment

• For safety, liability, and operational reasons, guests are strictly prohibited from touching, adjusting, or interfering with any pool equipment, including but not limited to the pool pump, filtration systems, pool heater, valves, timers, circuit breakers, and any associated electronics or electrical components. Only authorised personnel or property management staff may operate or adjust these systems. Any damage, malfunctions, or service calls resulting from guest interference will be the responsibility of the guest and may result in additional charges and/or deductions from the security deposit. If you require adjustments to the pool temperature or have concerns regarding the pool's operation, please contact the property manager immediately and do not attempt to make any changes yourself.

Reassignment

• The owners and their management will not re-assign guests to alternative accommodation under any circumstances. Guests must either assume the risk or provide suitable insurance to cover any such eventuality.

Refrigerator

• The refrigerator's cooling system works by transferring heat from inside the fridge to its exterior. After loading an empty refrigerator with room temperature items, a significant amount of heat has to be absorbed and dissipated by the refrigerator. The refrigerator's cooling system is designed to maintain a stable temperature, not rapidly cool large amounts of heat. This process is gradual, causing it to take longer to reach the desired temperature when starting from an empty and warm state. After stocking an empty refrigerator, it can take 12 to 24 hours for the items to reach the set temperature (approx 38 deg F).

Registration

• See Guest Registration above.

Reinstatement

• If your reservation is canceled by us for reasons of non-payment, non-payment of outstanding balance and/or non-payment of security deposit; your reservation may be reinstated (should the dates be still available) upon payment of all outstanding monies and a $120 reinstatement fee. If your reservation has been canceled for failure to comply with any of the terms and conditions (for renting a home via villaexec.com); reinstatement will be at the discretion of villaexec.com along with the satisfaction of any other outstanding debt, payment or specific prior agreed requirement.

Remote Controls

• Any misplaced or lost remote controls for (but not limited to) TV sets, music systems and fans will be charged to the guest at $120 per instance. After market remote controls are difficult to locate and the cost reflects the time and inconvenience to replace such items.

Reporting of Property Damage, Defects and Detrimental Conditions

• The Guest must immediately report any damage, defect, malfunction, hazardous condition, or other issue that may cause injury, property damage, or further deterioration of the Home. This includes, but is not limited to, water leaks, plumbing overflows, electrical faults, appliance malfunctions, air-conditioning failures, broken windows or doors, pest activity, and evidence of water intrusion.
• The Guest must notify the Property Manager immediately upon discovery, or as soon as reasonably possible, and must provide:
  1. A clear description of the condition or issue.
  2. The precise location within the Home.
  3. Photographs or video showing the condition, where reasonably possible.
• For urgent matters, including active water leaks, flooding, fire, smoke, electrical hazards, or any condition presenting an immediate risk to persons or property, the Guest must contact the Property Manager by text message without delay and take reasonable and safe steps to prevent further damage, such as turning off a faucet or ceasing use of the affected appliance.
• The Guest must not undertake repairs, dismantle equipment, or engage a third-party contractor without the Property Manager’s prior authorization, except where immediate action is reasonably necessary to protect life or prevent substantial property damage.
• The Guest may be held responsible for any additional loss, damage, or expense that results from an unreasonable failure or delay in reporting a known condition, but only to the extent that timely notification would reasonably have prevented or reduced that loss or damage.

Sales Taxes

• All prices include sales taxes (7.5% state and 6% for Osceola County = 13.5% / 7% state and 5% for Polk County = 12%; the total tax is made up of FL state sales & use tax and local county tourist tax).

Security Deposits

• IMPORTANT: The policy below applies ONLY to direct reservations. All Vrbo reservations placed will be subject to the policy explained during the booking process on Vrbo. NOTE: If the reservation was not placed through Vrbo, the policy below applies.
• NOTE: The following does not apply to Vrbo reservations. A refundable security deposit is charged ($500.00 to $750.00, depending on home selected) and collected 14 days prior to your arrival. This covers you for accidental damage and is returnable in the event of no damages. The security deposit will be held until the management company has reported back the vacated condition of the villa (a maximum of 7 days). In the event that damages have occurred, advice will be sent via e-mail to the departed guest along with a summary detailing any charges to be made against the security deposit. If the guest does not respond to any post departure report within 24 hours, charges will be applied against the security deposit and the guest will be deemed to have accepted such charges. The security deposit is not included within your rental and is a separate payment held as a bond for the duration of your stay. The security deposit value is specific to each home, but is generally as follows:
  7 bedrooms and below and less than 3,000 square feet - $500
  8 bedrooms and above, or more than 3,000 square feet - $750
  Failure to pay the security deposit by the due date may result in cancellation of your reservation and the loss of all fees paid. Reinstatement is possible (subject to availability) and will incur a $120 reinstatement fee (along with payment of the security deposit) to cover administration costs. If the security deposit has still not been paid 48 hours prior to the arrival date, the reservation will be canceled, and no reinstatement will be possible. You can submit your payment via Zelle, Venmo or Cash App with no fees (when refunded).
  IMPORTANT: The security deposit is still due even if you choose to have a property damage protection (PDP) policy (from another provider). We do not accept damage property protection policies as security. In the event of a claim (against a chosen PDP policy), the guest will be responsible for processing the claim and any recovered funds provided by such policy can then be offset against any withheld funds to cover damages (retained by the property owner). IMPORTANT: Last minute reservations (within 72 hours of arrival) may be subject to a higher security deposit. This will be determined according to perceived risk associated with the specific reservation.

Self Catering

• All homes offered for short-term rental through villaexec.com are provided on a self-catering basis. The management provides one soap bar and a roll of toilet tissue in each bathroom, one trash liner, 2 dishwasher tabs and a paper towel roll as complimentary starter items for each booking party. Once these items are used, it is the guest's responsibility to replenish them. Except as defined above, items such as trash liners, paper towels, dish soap, laundry soap and bathroom tissue are all items that are to be provided by the guest. The management and / or owners do not provide any sauces, condiments, cooking oils, herbs & spices or food stuffs of any kind. It is understood by the guest that all consumable supplies (other than those supplied by the management at the beginning of the stay) will be supplied by the guest.

Specification (Changes to)

• The management reserves the right to make changes, updates, or improvements to the vacation home at any time. This may include modifications to amenities, décor, or property features, aimed at enhancing the guest experience. Guests will be informed of significant changes prior to their stay whenever possible.

Support

• All support is provided via text messaging only. Non-emergency support will typically have a 1-hour response between the hours of 8 am and 6 pm EST. Outside of these hours, response will be within 4 to 24 hours depending on severity and volume of requests received and being processed. We do not accept phone calls and any calls received will be responded to with a text message. Support for guests is provided 24 x 7 for absolute emergencies. For medical, fire or police emergency, please dial 911. For genuine emergencies within your chosen vacation home, please prefix your message with the word ‘Emergency’ and it will be prioritised and responded to as soon as possible. NOTE: Improper use of the emergency service will result in a charge of $95 USD. All messages must include your name, property address and an accurate description of your issue. Please use WhatsApp or Telelgram to send pictures and video where possible. The number (for all messaging services) to use will be provided within your welcome pack / final instructions. The provided text, Telegram and WhatsApp number are the same.

Toilets

• If a toilet becomes blocked during your stay due to misuse by the guest or any member of the booking party, we will arrange for a qualified plumber to attend as soon as reasonably possible. Any costs incurred in clearing the blockage, including call-out charges, will be deducted from the guest's security deposit. Before requesting assistance, guests are encouraged to allow sufficient time for the toilet to clear naturally where appropriate. Pouring a suitable toilet cleaner or bleach into the bowl and leaving it overnight may help resolve minor blockages.

Towels and Linens

• The following towels are provided (as a minimum) for each guest that can be accommodated at the home: 1 Bath towel & 1 Hand towel per head. For example, if a house can accommodate 20 guests, 20 of each towel will be provided (40 in total) and distributed throughout the bedrooms. Beach towels are also provided, with a minimum of one beach towel provided for each sun lounger on the property. Guests are expected to launder towels throughout their stay. Please launder towels as needed. Face cloths (or wash cloths) and dish cloths are considered consumables and are not provided. Towels and linens found to be stained after departure (and laundering) will be charged to the guest as follows:

Beach/Pool Towel $25 Bath Towel $14 Hand Towel $8 King Sheet (fitted) $26 King Sheet Flat $19 King Pillowcase $12 Pillow Protector - All $15 Floor Towels $14	Queen/Full Sheet (fitted) $23 Queen/Full Sheet Flat $16 Queen/Full Pillowcase $10 Twin sheet Set $20 King Comforter Set $85 Queen / Full Comforter Set $72 Twin Comforter Set $51 Wash Cloths / Kitchen Towels $5
Mattress Protector $35 (King) $32 (Queen) $26 (Twin) Mattress Encasement $60 (King) $50 (Queen) $38 (Twin)



• IMPORTANT: Any towels, linens, bedding, or comforters stained by the guests (that cannot be laundered clean during turnover) will be charged for in accordance with the above schedule.

Trash

• Guests are responsible for putting out the trash on the days advised via sign-age in the villa.
  1. Use only strong black trash bags
  2. Absolutely NO loose trash
  3. No liquids. Containers must be emptied first
  4. No food trash - unless in double seamed thick polythene bags (inside black trash liner)
  5. Do not use carrier bags, small trash liners or any other bags other than the aforementioned strong black trash liner bags
  6. Follow the trash instructions given in your final instructions
  Any excessive trash left by the guest will be removed with a charge of $120.00 being levied to the departing guest (excess trash includes trash left outside the trash receptacle). The charge is at the discretion of management. Any excessive trash left in the home may also be charged for. All ChampionsGate homes have daily valet trash service and the outside trash receptacle can hold two full standard (13 gallon) trash bags. Should trash not be collected, it will be collected the next day.

Travel Times

• All travel times given for any of our vacation homes are estimates and should be verified by guests / travellers. Travel times can vary significantly due to traffic, weather conditions and other unknown conditions. It is recommended that all travel from (or to) any of our vacation homes is planned in advance using a mapping application (such as Google maps).

Weapons & Firearms

• Weapons and firearms must not be brought into any of our homes. They are strictly prohibited. The communities within which the homes are situated also prohibit the bringing in of firearms.

Welcome Pack

• Please see section above: ‘Final Instructions’ or click here.

Wild Parties & Ragers

• All guests are prohibited from using any of our properties for wild parties or ragers. Any violations concerning noise, large gatherings (more than specified on your member registration list) will result in immediate eviction by the relevant County Sheriff’s Department. Please use the home and community responsibly and please do not invite other guests not on your registration list (they will be denied entry). Sensible parties (such as family gatherings and children's birthday parties) are welcome. Wild parties or ragers are characterized by loud music, excessive drinking or substance use, overcrowding, and a general lack of control, which can lead to disruptive behavior and sometimes vandalism or accidental damage to property. Gatherings that are more intense and chaotic than typical parties are prohibited.