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Terms and Conditions - Renting a home from www.villaexec.com Below are the terms and conditions associated with booking any of our quality villas. You are bound by these terms when you choose to reserve one of our homes. All terms and conditions in force at or during the time of your stay will apply. Theese terms and conditions constitute the rental agreement between the guest and all involv ed parties. Please read the following carefully.
Access The client is to allow the owner and their agents the right to enter the property to carry out any maintenance (if required).
Arrival/Departure Clients may gain access to the property after 16:00 (4pm) on the day of arrival and the property must be vacated by 10:00 (10 am) on the day of departure, unless otherwise arranged and agreed. Failure to depart on time may result in additional charges (deducted from the security deposit) as well as possible additional pro-rated charges determined by the lateness of the departure.
Baby Equipment All homes are equipped with strollers, high chairs and fold-away cribs. Guests use these items at their own risk and are responsible for folding / re-packing the item after use. Any baby equipment found to be used, not cleaned and/or not returned to it's original location (and folded / packed away) will incur a charge for time expended to clean, pack away and return.
Balance The payment balance is due 65 days prior to arrival. Failure to pay the balance by the due date will result in cancellation of your reservation and the loss of your reservation / booking deposit. Reinstatement is possible (subject to availability) and will incur a $75 reinstatement fee (+ the outstanding balance) to cover administration costs.
Barbecue The Champions Retreat and Fairway Retreat do not include a grill as part of your stay. At the Champions Retreat, the grill is charged a one time fee of $99.95 which includes gas (1 tank), delivery and cleaning of the grill after departure. At the Fairway Retreat, a grill can be hired from No Hassle Vacations. For the Fairway Retreat, the grill must be hired by the guest directly. At the Arabella and Solana Breeze a fixed gas barbecue is provided for use by Guests. We do not provide gas. The gas tank usually has gas in it, but it is the guest's responsibility to obtain further gas. It is the guest's responsibility to ensure the barbecue is clean. In the unlikely event that a departing guest leaves the barbecue in an unclean condition, a charge of $60.00 will be levied to the departing guest (Arabella and Solana Breeze only).
Bookings All bookings must be made by a member of the party occupying the property and must be 21 years or over and be authorized to agree the terms and conditions on behalf of all of the persons included on the booking form / e-mail confirmation. All terms and conditions on this page will be deemed to have been accepted on confirmation of booking.
Booking Deposit A non-refundable reservation deposit of 25% of the full rental balance is required at the time of your reservation / booking Acknowledgment. The booking will be confirmed to you within 1 day of receipt of your deposit. Once the booking is confirmed, the deposit will be non-refundable but will be deducted from the full amount due.
Cancellation In the event of cancellation the following charges will normally apply: If the reservation is cancelled up to 65 days prior to your arrival date, 100% of the rental charge paid up to that date is retained. The reservation deposit is not refundable under any circumstances and serves as a deposit to secure your chosen reservation. All cancellations must be made in writing. In the unlikely event that circumstances beyond the owners control results in the cancellation of the booking the owner or their agent reserves the right to cancel the booking and be liable only to refund any monies already paid by the client. If you have paid in full for a reservation and then change the dates to a period beyond the 65 day cancellation window, the cancellation terms will apply based on the original dates reserved. All subsequent changes to reservations may be subject to acceptance and administration charges (see 'Change to Reservations')
Changes These terms and conditions are subject to change at any time without notice. We will endeavor to notify all guests of any changes where possible.
Changes to Reservations We will endeavor to make changes to your reservations as requested. Any changes may be subject to a $75.00 administration charge. Changes will only be accepted and applied if possible (example: a change of dates can only be applied if the dates are available and acceptable). The cancelation terms will apply to the original reservation dates only.
Check In / Check Out times Check in is 4 pm on the date of arrival and check out is 10 am on the date of departure. Different check in times are available on request only and are subject to a minimum $75 administration fee (fee may vary depending on time & property). Failure to check out at the agreed time is charged as follows (deductions made from security deposit): up to 30 mins: $30 USD, up to 1 hour $75 USD, for every additional hour (after the 1st hour) $105 USD.
Check Out - Responsibility of Guest The lead guest must ensure the home is vacated by the check-out time (see above). The home must be left in the condition as when you arrived. Towels should be laundered as you go along. Trash must be bagged and the grill must be cleaned (if used at the Arabella or Solana Breeze). Perishable food should be removed and all personal items removed. Beds should be left pulled back, toilets flushed and taps/faucets turned off. Remote controls must be left with their respective TVs. Lights and fans must be switched off and the A/C returned to 78 deg F or set to 'Run'. Following these basic instructions will ensure your security deposit is returned quickly.
Cleaning Fee All reservations are charged an inclusive cleaning fee. The cleaning fee covers laundering linens, cleaning and preparing bathrooms and preparing the home for your arrival. It does NOT include (a) Removing perishable food, (b) Removing excess trash, (c) Cleaning excessive food & other debris from the floor surfaces, (d) Stained & soiled toilets, (e) Stained or color stained towels, (f) Soiled bedding & mattresses and (g) Cleaning the grill (where applicable). Please be reminded that you are occupying somebody's private home - not a hotel room. Please treat and respect the property as if it were your own. Please observe the signage throughout the home. It is there for your safety and convenience and provides guidance in respect of what is expected from a cleaning and sanitation perspective. An excess cleaning charge will be levied if our housekeeping team have to undertake additional cleaning not included within the service provision covered by the cleaning charge. This is typically $75, but will be determined by the level of additional cleaning required.
Communications All communications are via email. Any notices served will be by email. All written communication notifying guests of any material fact, information or change will be sent via email. Any notices served to villaexec.com must also be via email to firstname.lastname@example.org
Damages Guests will be totally responsible for any damages caused anywhere in the home. Guests will incur the cost of repair / replacement along with any additional labor or administration charges. There is no limit to the guests liability and if damages exceed the value of the security deposit, additional costs will be charged to the guest. Information concerning damages will be presented to guests within 7 days of departure with photographic evidence where possible. When & where the evidence is irrefutable, but a guest refuses to accept liability, manager reserves the right to determine whether to recover costs or not from the retained security deposit.
Directions Detailed directions to your respective vacation home are provided with your final instructions. Please ensure that you have studied the route to your respective vacation home prior to arriving. The owners, management and their staff can not be relied upon to provide directions.
Disputes All parties agree that any disputes will be resolved using no more than mediation and no party will resort to litigation, lawsuits or any other legal representation of any kind other than the aforementioned mediation method. This Agreement will be construed under Florida law. All controversies, claims, and other matters in question between the parties arising out of or relating to this Agreement or the breach thereof will be settled by first attempting mediation under the rules of the American Mediation Association or other mediator agreed upon by the parties.
Energy Usage Guests are encouraged to use energy responsibly and to not set the temperature of the A/C below 75 degrees Fahrenheit (especially during the warmer periods). Please keep the refrigerator settings at medium and please switch off lights and other appliances when not in use. Windows and doors must be closed when the A/C (or heating) is in use. Guests must ensure the A/C is left at 78 degrees Fahrenheit when away from the home for extended periods.
Equipment Failure If any electrical or mechanical equipment failure occurs during your stay, which is due to anything outside the manager or owners control, no refunds or partial refunds will be given. The owners of the property, their servants or agents will do their best to make good the situation, but are not responsible for the following: TV service outage, Internet outage, loss of pool or spa heat, any disruption caused by loss of electricity, water or any other service delivered to the property. The owners of the property, their servants or agents accept no responsibility for any loss of enjoyment incurred by the guest and will not be liable for any financial compensation under any circumstances (other than where the cause is attributable to actions by the owner / management).
Eviction Failure to comply with any of the rental terms and conditions herein will, at the sole discretion of the Owners and / Management, result in the eviction of the Guest from the Property, without recompense or refund.
Final Instructions Final instructions for your stay are sent to you upon receipt of your security deposit (14 days in advance of your arrival). Your security deposit can be paid from here. Alternatively, just click on the 'Pay Security Deposit' link in the top right corner of this page. Specific rules and guidance for your chosen home will be included within these instructions. If you would like to see these in advance, please request a copy. Thank you.
Force Majeure The owners of the property, their servants or agents, accept no liability to pay compensation. In respect of any loss, damage or changes arising from unforeseeable circumstances beyond their control, (but not limited to) war, riots, civil strife, strikes, floods, and closure of airports, adverse weather conditions or other events beyond our control.
Furniture Guests must not move any furniture. All furniture must remain in exactly the position as discovered upon arrival. This is particularly applicable to beds, nightstands, dressers, sofas, tables, chairs, cabinets along with appliances, fixtures, fittings, mirrors and wall decorations. Any loose items (such as TV remote controls) must be left in their original location. Movement of any furniture will void the security deposit in its entirety. It is not permitted to bring in any extra or additional appliances and / or furniture into the home.
Gaming Tables Any damage caused to game tables where a repair can not be affected with a part (or parts) replacement will require the guest to fund the purchase of a complete replacement table. Any damage to the game table surface can not be repaired and the table will require replacement at the guest's expense. Guests are required to use the equipment respectfully and not damage pushers, pucks or cues. If economic repair is not possible after guest inflicted damage, guest understands that replacement is the only remedy (along with installation, build and old unit removal costs).
Guest Services We provide an on call number for emergency use only. Please only make a voice call to the provided number if it is an emergency situation that needs to be quickly attended to. All other requests must be sent via text message or email. Your final instructions will include the text phone number and email address, as well as the emergency voice number. If you do need to call the emergency guest services number and you do not get an answer, please leave a voice message along with a cell phone number we can reach you at. All urgent voice messages are responded to within 15 minutes. Anything non-urgent will receive a response by the next day.
Health The owners of the property, their servants or agents accept no liability or responsibility for any medical issues, health complaints, illnesses or any other ailment that a guest may experience during a stay at one of our homes. Guests are totally responsible for their own well being, health and care. The owners of the property, their servants or agents will not accept any liability or responsibility for any such health related issue that a guest believes was caused by staying in one of our homes. Guest agrees to hold harmless the property owners, servants and agents in respect of any contracted illness, health complaint or condition that develops during the period covering a stay at one of our homes.
Insects, Bugs & Pests All homes are treated thoroughly with pest control agents and subjected to periodic treatments to minimize infestations. However, due to Florida experiencing a subtropical warm and humid climate, ingress of insects, bugs and pests can occur. The most probable cause of ingress is through left open doors, on body transit that is further encouraged by exposed foods and liquids. The owners of the property, their servants or agents, accept no liability for any such infestations. In the very unlikely event that an infestation occurs, guests are responsible for effecting suitable treatment to eradicate.
Insurance Applicants are strongly recommended to take out adequate holiday insurance, to cover cancellation, accidents/illness or damage.
Liability You are advised that you are occupying a private villa and therefore are responsible for your own safety in respect of any loss, personal accidents or damages sustained by you or any members of your party during your stay. It is the guests responsibility to ensure that they have adequate holiday insurance to cover personal injury/ accidents /damage. No claims whatsoever will be accepted by the owners or their agents of the property. The owner or their agents accept no liability for loss of mains services or failure of appliances or of any actions taken in the vicinity of the property by any authority or third party persons beyond their control.
Military Discount We offer a discretionary military rebate of 6.75% to those that qualify. To qualify, the lead guest must be able to provide documented evidence of actual, current or past service in the US military, armed services, army, airforce, navy or marines. Current ID (showing current address), along with military verification, is required no later than 21 days prior to your arrival, upon which the rebate will be mailed to you by check to the address documented on the supporting ID. The offer of military discount is at the discretion of villaexec.com. 6.75% is calculated using the total rental minus any 3rd party charges (such as VRBO/HomeAway service fees).
Minimum Stay The minimum stay for all our homes is 4 nights. Shorter durations are accommodated, but the minimum charge will be for 4 nights. During the Christmas, Easter and New Year peak period (and any other peak period), the minimum booking charge is for 7 nights. A 7 night Christmas booking can be any period to Dec 30th and a 7 night New Year booking can be any period from Dec 30th. A single week booking during the Christmas/New Year period can not include both Christmas and New Year (unless for 14 nights).
No Smoking All our properties are categorized as non smoking. This is for the safety and well being of guests. Evidence of smoking inside the property will void your security deposit. Smoking is permitted only on the outside deck.
Occupancy The persons named on the booking form may only occupy the accommodation, any deviation without permission could result in eviction from the property. The lead guest is responsible for other members of his/her group. The lead guest must check the property prior to departure.
Pets Sorry - because of risk to furnishings and for the comfort of other guests - no pets. Pets may be considered at the Arabella, but are not permitted at the Champions Retreat, Fairway Retreat & Solana Breeze.
Pool Guests using the pool or its surrounding areas do so at their own risk. Children are required to be supervised at all times when using the pool or on the pool deck area. The owners their servants or agents will accept no responsibility for any loss or personal injury incurred from using the pool or its surrounding areas.
Pool Heat In the unlikely event that the outside ambient temperature falls below 50 degrees Fahrenheit, the pool heater may be unable to heat the water. This is not a fault of the pool heater. Swimming pool heat pumps work just like central air conditioning heat pumps, only in reverse. Instead of removing heat from the inside of your home and expelling it to the outside air, a pool heat pump takes heat out of the outside air and transfers it into your pool water. Swimming pool heat pumps can extract useful heat energy in air temperatures above 50 degrees F, so they are very effective in Florida's mild climate. However, when the temperature falls below 50 degrees F, the water may not heat. No compensation, refunds or deductions will be made or provided if this situation occurs as it is beyond the control of the owner, their agents or property manager. This is considered force majeure (result of the elements of nature). No guarantees are provided in respect of water temperatures as environmental conditions can affect the water temperature irrespective of what the pool heater is set to. These terms also apply to the Spa (hot tub).
Reassignment The owners and their management will not re-assign guests to alternative accommodation under any circumstances. Guests must either assume the risk or provide suitable insurance to cover any such eventuality.
Reinstatement If your reservation is cancelled by us for reasons of non payment, non payment of outstanding balance and/or non payment of security deposit; your reservation may be reinstated (should the dates be still available) upon payment of all outstanding monies and a $75 reinstatement fee. If your reservation has been cancelled for failure to comply with any of the terms and conditions (for renting a home via villaexec.com); reinstatement will be at the discretion of villaexec.com along with the satisfaction of any other outstanding debt, payment or specific prior agreed requirement.
Remote Controls Any misplaced or lost remote controls for (but not limited to) TV sets, music systems and fans will be charged to the guest at $120 per instance. After market remote controls are difficult to locate and the cost reflects the time and inconvenience to replace such items.Security Deposits A refundable security deposit is charged [$500.00 to $750.00, depending on home selected] and collected 14 days prior to your arrival. This covers you for accidental damage and is returnable in the event of no damages. The security deposit will be held until the management company has reported back the vacated condition of the villa (a maximum of 7 days). In the event that damages have occurred, advice will be sent via e-mail to the departed guest along with a summary detailing any charges to be made against the security deposit. If the guest does not respond to any post departure report within 7 days, charges will be applied against the security deposit and the guest will be deemed to have accepted such charges. The security deposit is not included within your rental and is a separate payment held as a bond for the duration of your stay. Security deposit values are as follows: 7 bedrooms and below $500 8 bedrooms and above $750 Failure to pay the security balance by the due date may result in cancellation of your reservation and the loss of all fees paid. Reinstatement is possible (subject to availability) and will incur a $75 reinstatement fee (along with payment of the security deposit) to cover administration costs. If the security deposit has still not been paid 48 hours prior to the arrival date, the reservation will be cancelled and no reinstatement will be possible. You can submit your payment via this link. Thank you. IMPORTANT: The security deposit is still due even if you choose to have a property damage protection (PDP) policy (from another provider). We do not accept damage property protection policies as security. In the event of a claim (against a chosen PDP policy), the guest will be responsible for processing the claim and any recovered funds provided by such policy can then be offset against any withheld funds to cover damages (retained by the property owner).
Sales Taxes All prices include sales taxes (7.5% state and either 6% for Osceola County / 5% for Polk County; the total tax is made up of FL state tax and local county tax).
Self Catering All homes offered for short-term rental through villaexec.com are provided on a self-catering basis. The management provides one soap bar and a roll of toilet tissue in each bathroom, one trash liner, 2 dishwasher tabs and a paper towel roll as complimentary starter items for each booking party. Once these items are used, it is the guests responsibility to replenish them. Except as defined above, items such as trash liners, paper towels, dish soap, laundry soap and bathroom tissue are all items that are to be provided by the guest. The management and / or owners do not provide any sauces, condiments, cooking oils, herbs & spices or food stuffs of any kind. It is understood by the guest that all food supplies (other than those supplied by the management at the beginning of the stay) will be supplied by the guest.
Toilets If guests (or any member of your party) block any of the toilets during your stay, any call-out costs to remedy will be charged to the guest's security deposit. Any proposed call-out will need to be approved by the lead guest first (via email). It is recommended that bleach is poured into the offending toilet and the toilet left overnight to clear before requesting a call-out.
Guests are responsible for putting out the trash on the days advised via signage in the villa. Any excessive trash left by
the guest will be removed with a charge of $60.00 being levied to the departing guest ($60 per 13 gallon trash bag). The charge is at the discretion of management. Any excessive trash left in the home may also be charged for. The Champions Retreat & Fairway Retreat have daily valet trash service and the outside trash receptacle can hold two full standard (13 gallon) trash bags. Should trash not be collected, trash should be taken to the trash compactor (ask the clubhouse concierge for details or refer to your final instructions).